FAQ/POLICIES

How long does a full set of Eyelash Extensions take?
Depending on the Eyelash Style you choose and the shape of your eye, application time ranges from 60-90 minutes.

How often do I need to get Eyelash Extension Touch-ups?
To maintain your lashes we recommend booking a touch-up appointment between 10-21 days from your service. If it has been over 21 days since your full set, you will need to book a new FULL SET appointment. Touch-up appointments take approximately 60 minutes.

How do I care for my Eyelash Extensions after my appointment?
Click HERE for after care information.

How do I choose the look I want?
For both Makeup and Lashes, we will consult with you prior to your application to understand the exact look and style you are going for. For lashes specifically, we’ll determine what size and thickness your lashes can hold since each person’s lash type is different.

Do they damage your natural eyelashes?
Our eyelash Extensions are 100% safe and non-intrusive. Our expert specialists have been trained specifically to carefully apply our premium lashes to each individual eyelash.

How long will my Eyelash Extension Last?
With proper care your new lashes should last up to 6 weeks. NOTE: Your natural lashes typically grow out and turn over every 45 to 60 days, so we recommend coming in every 2-3 weeks for maintenance to make sure your lashes always looks full and fresh.

What is your RETURN POLICY on products?
All retail purchases are FINAL SALE – No Refunds or Exchanges.

What is your LATE POLICY?
We allow a 10-minute grace period for appointments. If you show up more than 10 minutes late for your appointment, we can offer you a fill.

What is your CANCELLATION POLICY?
We require a 24 hour notice for any appointment cancellations. If you cancel in less than 24 hours, we will charge your card 50% of the booked service. All no shows will incur 100% of reserved service amount.

Who should I email for press/marketing questions?
Please send all press inquiries to press@puckermakeup.com.

Who should I email for party/event inquiries?
Please send all events inquiries to events@puckermakeup.com.

Who should I email for bridal inquiries?
Please send all bridal inquiries to bridal@puckermakeup.com.